Refund policy
Refund Policy
Last updated: Aug 2, 2026
At Offtype Flowers, we grow and sell seasonal fresh flowers, dahlia tubers, seeds, rooted cuttings, merchandise, and other agricultural products. Due to the nature of many of our products, different return and refund policies apply depending on the product purchased.
Fresh Flowers
Fresh flowers are perishable products. All sales of fresh flowers, bouquets, and other fresh floral products are final.
Once an order has been placed, it cannot be cancelled, modified, combined with another order, returned, or exchanged.
Orders that are not collected during the designated pickup period are considered abandoned. Missed pickups are not eligible for refunds, replacements, credits, or rescheduling.
If you believe your order is defective, damaged, or incorrect, you must contact us as soon as reasonably possible after pickup by emailing hello@offtypeflowers.ca.
Any replacement, refund, store credit, substitution, or other resolution is provided solely at Offtype Flowers' discretion and is subject to seasonal availability and inventory.
Dahlia Tubers, Rooted Cuttings, Seeds & Other Live Plant Material
Please inspect your order immediately upon delivery.
Claims relating to damaged, defective, missing, or incorrect items must be submitted within 24 hours of delivery by emailing hello@offtypeflowers.ca.
Photographs may be required in order for us to evaluate any claim.
Due to the nature of live plant material, we cannot guarantee future growth, flowering, performance, survival, productivity, varietal characteristics, or suitability for any particular purpose.
Although we take reasonable care in selecting, storing, and shipping our products, we cannot guarantee that live plant material is free from viruses, disease, pests, latent conditions, or other issues that may not be visually detectable at the time of sale.
Growing success depends on many factors outside our control, including but not limited to weather, storage conditions, planting practices, soil conditions, pests, diseases, watering, fertilization, and general care. We are not responsible for losses resulting from these or any other circumstances beyond our reasonable control.
Merchandise
Unused merchandise may be returned within 30 days of delivery, provided it remains unused, in its original condition, and in its original packaging.
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
Please contact hello@offtypeflowers.ca before returning any merchandise.
Merchandise returned without prior authorization may not be accepted.
Product Availability
All orders are subject to product availability.
Because many of our products are grown seasonally and are subject to natural conditions, inventory may occasionally differ from quantities available for sale.
If a product becomes unavailable due to crop loss, quality concerns, inventory error, disease, weather, or any other circumstance beyond our reasonable control, we reserve the right to cancel or partially fulfill any order.
If this occurs, our sole obligation will be to refund the purchase price of the unavailable item(s).
Damaged or Incorrect Orders
Please inspect all orders immediately upon receipt or pickup.
If your order arrives damaged, defective, or incorrect, contact us promptly at hello@offtypeflowers.ca.
Photographs and additional information may be requested before any claim is considered.
Any replacement, refund, store credit, or other remedy is provided solely at Offtype Flowers' discretion.
Refund Processing
If a refund is approved, it will be issued to the original payment method used for the purchase.
Please allow sufficient time for your financial institution to process the transaction.
Limitation of Liability
To the fullest extent permitted by applicable law, Offtype Flowers' liability for any claim relating to products purchased from us is limited to the original purchase price of the affected product.
Under no circumstances shall Offtype Flowers be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to lost profits, lost income, lost crops, loss of business, labour costs, replacement costs, or any other economic loss arising from the purchase, use, storage, planting, or performance of our products.
Contact
If you have any questions regarding this Refund Policy or believe there is an issue with your order, please contact us at:
Offtype Flowers
Email: hello@offtypeflowers.ca